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HOLIDAY SHIPPING NOTE:

Outside US order by Nov 29th, Inside US order by Dec 18th.
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Most Common Questions

If you have questions or needs please Email us.

Our customer support hours are: 
Monday-Friday 8am-5pm Pacific Time and we respond as quickly as we’re able.

If you have emailed and haven’t heard back within 24 hours, we genuinely have not received your message.
We respond to ALL messages we receive in 24 hours or less. Your patience during weekends/holidays is greatly appreciated.

We keep an eye on things on weekends/holidays but generally like to let our tiny team spend time with their families, so we may be a little slower to respond on those days.

An alternate way to reach us is to direct-message us through our Facebook page.

NOTE:
If you’ve ordered a gift certificate and have not received it, please check Spam, Junk, and Promotional folders.
If you don’t see it still, contact us we are more than happy to help!

PRICES
All our human-sized garments (Dresses and T-shirts, youth and adult) are $49.00 USD each and are printed, hand cut, and sewn in the USA.

During checkout there are options to add-on matching items of the same design at discounted rates:
• matching 18″ doll size (add-on only): $25.00
• matching adult size: $45.00 (reg. $49.00)
• matching kid size: $45.00 (reg. $49.00)
All prices USD.

SHIPPING

For US-based orders: Flat $5.00 USD
Outside the US/International: Flat $15.00 USD
*Does not include customs/duty tax (see below)

We ship via USPS First Class and USPS First Class International.
Once we drop the packages off with USPS delivery is quite literally in their hands. You will receive a tracking number via email once the package has been scanned by USPS.

If you receive a shipping notification and have not received your package within 10 business days, please contact us. If you have not received your package and more than 30-days have passed since receiving your shipping notification, we’ll do our best to help, but the odds may not be ever in your favor.

If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options.

*CUSTOMS/DUTY TAX NOTE 
There may be additional fees with international customs/duty import tax. These are separate from our shipping costs and are the responsibility of the person receiving the parcel.
If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs so there’s no surprise.

Picture This Clothing is an experience that captures not only excitement of designing your own clothes using anything you can imagine, but the magic of seeing it brought to life as a keepsake that outlasts the wear of the garment!
 
HOW/WHERE TO START:
• Go to the home page of this website: picturethisclothing.com to choose & print out as many free T-shirt &/or Dress templates as you’d like. 
 
• When you have just the design you want, take a well-lit smartphone photo of the artwork and upload it to our website to place your order. 
 
• Orders that meet our image requirements are handed-off to USPS inside of 10 days. Sometimes one-of-a-kind handmade items can present some surprises that cause them to a take short bit longer. We always do our best!

We offer 18″ doll sizes (compatible with American Girl brand and similar sized dolls) as a matching add-on item only available at checkout. The doll-sized add-on cost is $25.00 USD

We are a US-based company and ship via USPS First Class to any US-based destination for a flat $5 USD.

Fine Print:
• We ship via USPS First Class unless you have an order of 5 items or more, then your item is shipped via USPS Priority by default. Once we drop the packages off with USPS, delivery is quite literally in their hands. 

• You will receive a tracking number once the package has been scanned by USPS. We receive the same exact tracking information that you receive through that link. 

• Please understand that USPS loses packages from time-to-time. If your package has been marked “Delivered”, please check with your post carrier, neighbors, and/or local post office. If still no luck, please contact us within 30 days of the marked delivery date. The recovery process through USPS is very, very, very lengthy but we’ll do all we can within reason to help.

• While most orders arrive at their international destinations within 3-5 business days of leaving our Las Vegas, NV office, some may take longer to complete their journey. This is not something we have any input in, or control over.

• If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options.

Yes! We ship worldwide, anywhere USPS International delivers.
Outside the US/International: Flat $15.00 USD for up to 3 items per parcel.
*Price does not include customs/duty tax (see below).

*CUSTOMS/DUTY TAX NOTE: 
There may be additional fees with international customs/duty import tax. These are separate from our shipping costs and are the responsibility of the person receiving the parcel.
If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs so there’s no surprise.

More Information:
• We ship via USPS First Class International. Once we drop the packages off with USPS, delivery is quite literally in their hands. 

• You will receive a tracking number once the package has been scanned by USPS. We receive the same exact tracking information that you receive through that link. 

• Please understand sometimes USPS loses packages from time-to-time. While our parcels are typically insured, the recovery process through USPS is very, very, very lengthy.

• While most orders arrive at their international destinations within 10-15 days of leaving our Las Vegas, NV office, some may take more than 30 days to complete their journey. This is not something we have any input in, or control over.

• If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options.

DRESSES:
We recommend ordering the same size you’d purchase from Target or similar department store.

T-SHIRTS:
Our t-shirts run small, we recommend sizing up one size from what you currently wear for a regular fit, size up two sizes for room to grow.

If you’re not sure about what size to order please email us. We’ll do our best to work with you and answer any/all questions up front so that sizing isn’t an issue.

These items are one-of-a-kind pieces of art, and non-returnable and non-refundable. If you order something and the fit is off please contact us within 30-days of receiving your order.

Here’s a short video we made about our dress sizes, which you may find helpful.

The design is duplicated front and back.
We do not offer separate front/back images at this time, that’s something we hope to do in the future, though.

A couple important notes with our t-shirts:

  • There will be some alignment variation in the collar and sleeves. We do not stamp artwork onto existing clothing, we print, cut, then sew each piece so that you’re getting full bleed, seam-to-seam printing. (We think it looks pretty awesome but sometimes different than expected).
  • The back of the shirt has the same artwork as the front, at a slightly larger scale. This will result in some cropping of some pieces. Please email us if you have any further questions. 

Here’s the link to our gift certificates.

In accordance with NV state law, our gift certificates have an expiration date printed directly beneath the Magic Code and Value. If you have an expired gift certificate, please email us within 30 days of the expiration date, we are more than happy to help you out. 

Please email us with any questions!

Most orders that meet our image requirements are handed-off to USPS inside of 10 days. Sometimes one-of-a-kind handmade items can present some quality surprises that cause them to take longer. We always do our best!

You will get an email when the shipping label for your purchase has been scanned by the USPS. 

All orders are shipped via USPS First Class, unless you need to make rare/special arrangements with us. If you do, please email us

Wash and care details are located in the hem of our garments, near the artist’s name.
They are:

  • – Machine wash cold
  • – Tumble dry low
  • – Iron medium heat
  • – Do not dry clean
  • – Do not bleach
  • – Wear with smile

Please email us if you have any further questions.

Extra-noted in our Terms of Use: Because these are custom, one-of-a-kind designs made specifically for each designer and cannot be resold, our general policy is that we do not accept returns.
If there is a concern or problem with your garment please email us within 30 days of receiving your order. We are more than happy to help you out.

If you’ve already received a replacement for an order, we are not able to offer a second replacement item.
If more than 30 days have passed since the order was marked “Delivered” we are not able to offer a replacement item.

If you received an email from us saying your package has shipped, we have handed it to USPS and it’s on its way! 

If your tracking number indicates “In Transit” status:

1. Please take your tracking number to your local post office and ask. Orders being sent outside the US are occasionally held for customs/duty tax collection before delivery.
 
2. Give it more time.
International packages can take more than 30 days to arrive at their international destination.
If 60 days or more have passed and the USPS status still shows “In Transit” please let us know. 

If your tracking number indicates “Returned to Sender” status:
Please review the tracking history to understand why, then let us know so we can get it back out to you with updated or corrected information, as needed.

If your tracking number indicates “Delivered” status:

1. Ask your neighbors. Sometimes package are mis-delivered, especially if you live in an apartment complex or have a community mailbox unit.

2. Stop by the post office to see if they’re holding it. Sometimes they forget to leave pick-up notices.

We cannot be held responsible for packages that are lost, missing, or delivered to incorrect addresses.

While we want to get your order to you as soon as we can, once we deliver it to our shipping carrier the actual delivery date is beyond our control, arrival times are not guaranteed and shipping costs are non-refundable.

If you did not receive a tracking number please email us. We are more than happy to help you out.

Oh no! If your tracking number indicates “Delivered” status but you’ve not received it:

1. Ask your neighbors. Sometimes package are mis-delivered, especially if you live in an apartment complex or have a community mailbox unit.

2. Stop by the post office to see if they’re holding it. Sometimes they forget to leave pick-up notices.

If you’ve tried 1 & 2 above with no resolve, please file a claim with USPS using your tracking number, then shoot us an email at hello@picturethisclothing.com letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

While we want to get your order to you as soon as we can, once we deliver it to our shipping carrier the actual delivery date is beyond our control, arrival times are not guaranteed and shipping costs are non-refundable. We are not responsible for packages that are lost, missing, or delivered to incorrect addresses.

  • DO NO EVIL: If you have to ask if it’s OK to use, it’s probably not. Be safe and create something that’s 100% yours.
  • COLORS: While we do everything we can to match the colors of the original artwork, we cannot guarantee an exact color match.
  • MARKETING & PROMOTION: By creating one of our products, you’re giving us permission to use it in our marketing materials. We may share, but we are not obligated to share.
  • NO RETURNS: These are custom one-of-a-kind designs made specifically for you and cannot be resold, our general policy is that we do not accept returns. If there is a concern or problem with your garment please email us within 30 days of receiving your order. We are more than happy to help you out. If you’ve already received a replacement for an order, we are not able to offer a second replacement item. If more than 30 days have passed, we are not able to offer a replacement item.
  • If you do not agree with the Terms, do not proceed to access the Site or use the Services.

READ THE FULL VERSION OF OUR TERMS HERE

If you have additional questions please email us. We are more than happy to help you out.

Our dresses and t-shirts are made of a soft, lightweight poly-spandex blend fabric – looks/feels like a nice quality t-shirt material. It’s machine washable and since it’s already been touched by intense amounts of heat to get your artwork on it, there should be no discernible shrinkage to your garment. And, you can iron it at medium heat to keep it nice and smooth.

Wear / Last
The material is prone to “pilling” if the wash & care instructions are not followed and with extreme wash & wear. Follow wash & care instructions closely, and turn garment inside-out to wash for longest last of the garment.

It’s white – is it see-through?
If your design leaves a lot of white – yes – just like a light-weight white t-shirt it will be a bit see-through. If your design is dense in color and you eliminate the white of the paper in the template outline, the fabric becomes more solid and much less transparent.

We highly recommend you watch this video that offers as much insight into the fabric as we could fit in under 5 minutes.

Great question!
Here are some tips in written format. And here is a 90-second video with 5 helpful tips.

Our products are printed then hand-cut and sewn upon order, made right here in the good ol U.S.A. (Las Vegas, NV to be exact.) All our workers are of legal working age, and your products are packed with care in our Vegas-based Ship Shop.

Our fabric is also sourced and made in the USA (in South Carolina and/or California).

We are asked almost daily about offering donations or gift certificates. We’re a super small and young company and while we aren’t in a position to offer donations to every group that asks, we have a great option for fundraising and sponsorship through our Affiliate program, just launched in April of 2019.
It is free to join and you can use it an unlimited amount (not just first time purchases) so it’s GREAT for anyone who likes our product and wants to save some $ and earn some $!
Here’s how it works:

• Create an account at picturethisclothing.com (or login to your existing account)
• Review & accept the terms of use
• Customize your code under the Affiliate tab
• Share the code to give 10% off and earn a 10% commission on every sale that uses your code.

Be sure to select your payment method so we can pay you – Choose between Cash via PayPal or Store Credit!

**BONUS** You can use your own code to place your orders and receive both, the 10% off and the 10% commission – this is key for groups, parties, stores, schools, etc!

More questions?

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HOLIDAY SHIPPING NOTE:

Outside US order by Nov 29th, Inside US order by Dec 18th.
Get a Digital Gift Certificate anytime!